IRCTC's AI Chatbot Revolutionizes Train Ticket Booking, Refunds, and Information Access

To streamline the process of train ticket booking and access to various train-related services, Indian Railways, through the Indian Railways Catering and Tourism Corporation (IRCTC), offers an innovative AI chatbot called AskDisha 2.0. This chatbot empowers users with a suite of functionalities, including seamless ticket reservations, hassle-free refund processing, and access to essential information.

Here's a comprehensive guide to understanding and utilizing the IRCTC AI chatbot effectively:

Decoding AskDisha 2.0

AskDisha 2.0, also known as Digital Interaction To Seek Help Anytime, is an artificial intelligence and machine learning-driven chatbot developed using CoRover.AI technology. This intelligent assistant supports multiple languages, including Hindi, English, and Hinglish, ensuring accessibility for a wide range of users. It is conveniently available on both the IRCTC mobile app and website.

This chatbot simplifies various services offered by the train ticket booking platform. With simple commands, users can effortlessly book tickets, check PNR status, cancel tickets, and perform other essential tasks using AskDisha 2.0.

Moreover, AskDisha 2.0 incorporates voice command functionality, providing users with the option to interact with the service through voice, further enhancing user convenience and accessibility.

Key Services Offered by AskDisha 2.0

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

Accessing AskDisha 2.0: A Step-by-Step Guide

AskDisha 2.0 is readily accessible through both the IRCTC website and mobile app.

On the IRCTC Website:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
3. Enter your query in the text box or use the microphone icon for voice input.

On the IRCTC Rail Connect App:

1. Download the IRCTC Rail Connect app on your smartphone.
2. Find the AskDisha 2.0 icon.
3. Type or speak your query to initiate interaction.